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Fostering Success: Improving Teams through Team Charters
In my professional journey, I have encountered highly skilled individuals who rapidly ascend the career ladder, finding themselves managing a team. Some even leapfrog to more senior management positions with astonishing speed. However, in many cases, companies promote top performers based on exceptional results rather than their aptitude for leadership and management. It is akin…
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Unlocking Operational Harmony: Introducing Experience Metrics Trees in Experience Metrics Frameworks
I often use the analogy of a house floor plan to vividly illustrate the concept of Experience Metrics Frameworks. A house represents an overall experience that comprises various micro experiences and flows, such as the kitchen and hallways. A well-defined measurement framework (i.e., blueprint) influences the design of these micro experiences and flows.
Shane M Grizzle 