Enhancing Omni-Channel Experiences
Achieving Operational Excellence for Data-Driven Solutions
About Shane
Shane Grizzle is a seasoned digital transformation strategist with over 15 years of proven leadership in team building and revitalization. With a strong focus on digital product management and operations, Shane harnesses data, analytics, and experimentation to drive ongoing digital enhancement and optimization.
Shane is deeply passionate about uniting stakeholders through strategic leadership and systems thinking, all in service of creating seamless, customer-centric experiences. His expertise ensures the development of a harmonious and customer-centric ecosystem.
Shane received his MBA (Beta Gamma Sigma) from the College of William and Mary. He is currently serving as an Advisory Committee Member for the Customer Experience Program at the University of Richmond.
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Latest posts
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Navigating Complexity: Systems Thinking in Building Experiences
At the heart of the Experience Metrics and Insight Ecosystem (EMIE) lies the foundation of facilitating a systems thinking culture through effective leadership and management.…
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Build Bridges: Omni-Channel Experience Stakeholder Engagement – Communication Plan and RACI Matrix
After crafting a Context Diagram and Stakeholder Map, or at the initiation of a new undertaking, establish a Communication Plan. This plan guides you through…
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Build Bridges: Omni-Channel Experience Stakeholder Engagement – Stakeholder Mapping
Stakeholder mapping is an exercise used to identify and organize the diverse stakeholders associated with an initiative, such as a project or product. The outcome…
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