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Navigating Complexity: Systems Thinking in Building Experiences
At the heart of the Experience Metrics and Insight Ecosystem (EMIE) lies the foundation of facilitating a systems thinking culture through effective leadership and management. Leaders play a pivotal role in fostering cross-pollination of knowledge and resources, promoting collaboration across diverse teams (e.g., engineering, product), and aligning goals, key performance indicators, analysis efforts, and other…
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Unlocking Operational Harmony: Introducing Experience Metrics Trees in Experience Metrics Frameworks
I often use the analogy of a house floor plan to vividly illustrate the concept of Experience Metrics Frameworks. A house represents an overall experience that comprises various micro experiences and flows, such as the kitchen and hallways. A well-defined measurement framework (i.e., blueprint) influences the design of these micro experiences and flows.
Shane M Grizzle 